Frequently Asked Questions

What products do you offer at The Premium Products?
We offer a curated selection of premium hair care and skin care products from top, trusted brands to meet all your beauty and wellness needs.
Are the brands you sell authentic and original?
Yes, we guarantee 100% authenticity on all our products. We only source products directly from authorized distributors and reputed brands.
How can I contact customer support for any queries or assistance?
You can reach our customer support team by emailing info@thepremiumproducts.shop. We are always happy to help you with any questions or concerns.
Is Cash-On-Delivery (COD) available? If yes, for what order amounts?
Yes, Cash-On-Delivery is available for orders above ₹1,000 and up to ₹10,000.
Do you offer promotions or discounts for first-time or regular customers?
Yes, we frequently run special offers and promotions. Please subscribe to our newsletter or check our website regularly to stay updated on the latest deals.

Do you provide free shipping on all orders?
Yes, we offer FREE shipping on every order-no minimum purchase required.
What is the standard shipping time for an order?
Orders are shipped within 24 hours (except on Sundays) and typically delivered within 2–5 business days, depending on your location.
How can I track my order once it has been shipped?
Once your order is shipped, you’ll receive an email or SMS with the tracking details. You can use this information to monitor your shipment’s progress.
Do you ship orders outside India?
Currently, we only ship within India. We do not offer international shipping at this time.
What should I do if my package arrives damaged or appears to be tampered with?
Please do not accept any package that appears damaged or tampered with. Contact us immediately at info@thepremiumproducts.shop so we can resolve the issue promptly.

How do I return an item?
Contact us within 24 hours of delivery if your product is damaged, defective, expired, or incorrect. Email us at info@thepremiumproducts.shop to initiate a return.
What conditions must an item meet to be eligible for a return?
Products can only be returned if received damaged, defective, expired, or wrong. The item must be unused, unopened, and in the original packaging.
Are used or opened products eligible for return?
No, returns are only accepted for products in unused and sealed condition.
What if my order arrives damaged or tampered with?
Please do not accept packages that appear damaged or tampered with at the time of delivery.
Will I get a refund or a replacement?
We offer either a replacement (subject to availability) or a refund of the invoiced value for eligible products.
When are returns or exchanges not accepted?
Returns won't be accepted if:
- Product is damaged due to misuse/overuse
- Missing original packaging, tags, or accessories
- The serial number is tampered with
- Defective items not covered by warranty
- Product is used or altered
- Return request is initiated after 2 business days of delivery
- Free product provided by the brand
How will I receive my refund?
Refunds will be processed after the returned item passes our inspection and is confirmed eligible.
Whom do I contact for returns or refunds?
Please email info@thepremiumproducts.shop with your order details and concern to initiate the process.