Refund policy

Returns, Replacements and Refunds

How do I return an item purchased on The Premium Products?

We offer return windows of 24 Hours from the delivered product time. You need to contact us within 24 Hours of delivery. Return will be only accepted in below requirements.

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]

At the time of delivery, please ensure that you do not accept any package that is damaged or tampered in any way. 

If a return is accepted, The Premium Products will replace or refund the invoiced value for, the damaged / defective / expired / wrong product.

Note : If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 2 business days of order delivery
• Free product provided by brand

For replacement/refund requests, please email us at info@thepremiumproducts.shop