Shipping policy

We offer FREE Shipping for all orders. 

Cash-On-Delivery is available for orders above Rs. 1000 upto Rs. 10000. 

All of our orders are shipped within 24hrs except Sunday.

Returns, Replacements and Refunds

How do I return an item purchased on The Premium Products?

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]

At the time of delivery, please ensure that you do not accept any package that is damaged or tampered in any way. 

If a return is accepted, The Premium Products will replace or refund the invoiced value for, the damaged / defective / expired / wrong product.

Note : If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 2 business days of order delivery
• Free product provided by brand

For replacement/refund requests, please email us at info@thepremiumproducts.shop